Utilities service territories are unique in many ways, including geography and culture. Despite the differences, there are benefits gained from studying the experiences of peers. Voices of Experience|Insights on Smart Grid Customer Engagement provides practical advice from utilities that have implemented smart grid projects to educate and engage their customers. It’s an effort to capture the industry’s knowledge regarding customer engagement related to smart grid deployment. While the guide may lean towards advanced metering infrastructure, the principals and insights apply to a much broader perspective, including engaging customers for dynamic pricing programs, demand response programs, distribution automation and other technology, such as home area network (HAN) devices. The guide is practical, often providing links to detailed examples actually implemented by utilities. As a contributor, I am partial: The guide is a must read for utilities involved in smart grid deployment.